Managed Offshore Customer Support for E-commerce &
SaaS Companies

Dedicated English-speaking teams. Clear SLAs. Predictable costs

What we do

We provide managed offshore customer support for e-commerce and SaaS companies, with dedicated teams and clear service levels.

Dedicated Support Agents
Email, Chat & Inbound Calls
Flexible Team Scaling
Clear SLAs & Reporting

E-commerce Customer Support

We support growing E-commerce brands with reliable customer service, handling high volumes of daily inquiries while maintaining quality and speed.

Owerflow & after hours coverage
Order status & and shipping inquiries
Returns and refunds
Product questions
Post-purchase customer support

SaaS Customer Support

We provide Tier 1 customer support for SaaS companies, helpingteams scale without compromising user experience and response times

Tier 1 customer support
Ticket handling (Zendesk,Intercom,Freshdesk)
User onboarding assistance
Issue triage & escalation to internal teams

Why NorthBridge Support

We act as a single point of contact between your business and our offshore teams, ensuring quality, consistency and transparency at every step.

Single point of contact
No recruitment or HR overhead
Transparent pricing
Scalable teams
NDA & data protection in place

CONTACT / CALL TO ACTION